Your privacy is our priority

01 Introduction and Scope

ngd888 (the operating entity, referred to hereinafter as "we", "us", or "the platform") provides a reliable online betting and casino service for the Bangladesh market. This Privacy Policy applies to the ngd888 website at https://ngd888.cam and explains how we collect, use, and protect the personal information of our users.

By using this website, you are considered to have agreed to the terms described in this privacy policy. If you do not agree to this policy, please refrain from using our platform. This policy may be updated at any time, and in the event of changes, we will publish a notice on the website.

ngd888 provides services only to individuals aged 21 (twenty-one) years or older. At the time of registration, you confirm that you meet this age requirement.

02 What Information We Collect

ngd888 collects two types of information from its users — information provided directly and information collected automatically.

a) Information Provided by the User

• Full name (as it appears on the national identity card)
• Date of birth and age verification details
• Valid email address
• Mobile number (linked to a bKash, Nagad, or Rocket account)
• Preferred payment method and transaction-related information
• Documents submitted for identity verification (where applicable)
• Messages sent to our support team via live chat or email

b) Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and device model
• Cookies and session tokens
• Pages visited on the website and navigation patterns
• Login time, gaming session duration, and betting activity
• Referral source (the link you came from)

c) Financial Information

Your transaction details are recorded during deposit and withdrawal processes. However, your full payment card number or bank account password is not stored on our servers. Payment processing is completed through secure third-party payment gateways.

03 Why and How We Use Your Information

ngd888 uses collected information only for the following lawful purposes:

Service Provision and Operations

• Account creation, login, and identity verification
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Verifying bonus eligibility and distributing rewards
• Storing gaming history and transaction records
• Customer service and issue resolution

Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying multiple accounts or bonus misuse
• Complying with Anti-Money Laundering (AML) policies
• Supporting the implementation of responsible gaming policies

Service Improvement and Personalization

• Improving platform performance and user experience
• Providing relevant promotions and offers
• Sending important service-related notifications
• Generating analytics and statistics (which are never personally identifiable)

04 Cookie Policy

Cookies and similar tracking technologies are used on the ngd888 website. Cookies are small text files stored in your browser that help improve the platform's functionality.

Types and Purposes of Cookies

• Essential Cookies: Keep login sessions active and ensure secure navigation — disabling these will make it impossible to use the service.
• Functional Cookies: Help remember your preferences (language, game category).
• Analytics Cookies: Used to analyze user behavior and improve service quality.
• Security Cookies: Help detect fraudulent activity.

You can disable cookies by changing your browser settings, but doing so may prevent you from accessing some important features of the platform.

05 Information Sharing and Third Parties

ngd888 never sells, rents, or commercially distributes your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

Service Partners

• Payment Processors: The information required to complete transactions via bKash, Nagad, and Rocket is sent to the relevant gateways.
• Game Software Providers: Gaming session data may be shared with software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, among others.
• Identity Verification Services: To complete the KYC (Know Your Customer) process in accordance with regulatory requirements.
• Technology and Hosting Partners: Infrastructure service providers required to operate the platform.

Legal Obligations

We may be required to disclose necessary information in response to lawful requests from law enforcement agencies, court orders, or regulatory authorities. In such cases, we will always provide only the minimum information required.

All third-party partners are contractually bound to maintain ngd888's privacy standards and to use the information received only for the specified purposes.

06 Data Retention Period

ngd888 retains user information only for as long as it is needed to provide services and fulfill legal obligations.

• Active account data: Retained for as long as the account remains active.
• After account closure or deletion: Financial transaction records may be retained for a specified period in accordance with legal requirements.
• Fraud or dispute-related information: Retained until resolved and as required by subsequent legal obligations.
• Analytics data: May be retained in anonymized form for an extended period.

Once the retention period ends, data is securely deleted or anonymized.

07 Your Rights

As a user of ngd888, you have the following rights over your own personal information:

Right of Access

You may request a list and description of the personal information we hold about you at any time. To do so, email our support team.

Right to Rectification

If any information you have provided is incorrect or incomplete, you may contact us to have it corrected. We will complete the correction within a reasonable time.

Right to Erasure

Where there is no legal obligation to retain it, you may request the deletion of your personal information. However, this right may be limited in cases involving active financial transactions or ongoing disputes.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be limited, particularly when the accuracy of the information has been called into question.

Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may opt out at any time by notifying the support team. However, service-related notifications will continue to be sent.

To exercise any of the above rights, contact our support team via 24/7 live chat or email. We will aim to respond within a maximum of 30 business days.

08 Data Security Measures

ngd888 follows industry-standard security technologies and practices to keep your personal information secure:

Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Data stored on servers is protected using encryption methods
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) support
• Automatic alerts for suspicious login attempts

Organizational Safeguards

• Access to data is restricted to authorized staff only
• Regular data protection training provided to staff
• Working with third parties subject to confidentiality agreements
• Rapid response plan in the event of a data breach

However, complete security cannot be guaranteed for data transmitted over the internet. While we make every effort, users are also advised to keep their account passwords confidential and to log out from public devices.

09 International Data Transfers

ngd888 primarily provides services for the Bangladesh market. However, some of our servers and technology partners may be located in other countries. In such cases, when transferring data, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Third parties are contractually required to maintain ngd888's privacy standards.
• Information is used only for the specified purposes.

10 Protection of Children and Minors

ngd888 strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect any personal information from minors. Age is verified at the time of registration, and additional identity verification may be initiated in cases of suspicion.

If we are informed that a minor has created an account, we will immediately cancel that account and delete the collected information.

11 Responsible Gaming and Data Use

As part of implementing its responsible gaming policy, ngd888 may analyze user gaming behavior. The purposes of this analysis are:

• To provide support to users who are at risk of excessive gambling.
• To help enforce self-set limits (deposit limits, session limits).
• To implement Self-Exclusion requests.
• To direct users toward professional support where needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Policy Changes and Updates

ngd888 reserves the right to modify this privacy policy as needed. In the event of changes:

• An updated version will be published on this page of the website.
• The "Last Updated" date will be changed.
• For significant changes, a notification may be sent to the registered email address.

If you continue to use the platform after changes are made, it will be assumed that you have agreed to the new policy. Therefore, it is recommended that you check this page regularly.